Shipping Policy
Shipping Policy – Ceylon Luxe Sapphire
Last Updated: 22th August 2025
At Ceylon Luxe Sapphire, we ensure that your precious gemstones and jewelry are packaged with the utmost care and delivered securely to your doorstep. Our goal is to provide you with a smooth and reliable shipping experience, both locally and internationally.
1. Shipping Destinations
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As a company based in San Francisco, California, we focus only on local shipping. We use FedEx as our delivery partner to deliver across states.
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Some destinations may have restrictions on importing gemstones or jewelry; customers are responsible for checking local regulations before placing an order.
2. Processing Time
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Orders are typically processed within 1–4 business days after payment confirmation.
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Customized or made-to-order jewelry may require additional time; specific details will be communicated at the time of purchase.
3. Shipping Methods
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All items are shipped through trusted courier partners (FedEx).
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Every order is sent with tracking information, which will be provided to you via email once your package has been dispatched.
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All shipments are insured for their full value to ensure safe delivery.
4. Delivery Timeframes
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California: Estimated 2–5 business days.
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Other States: Estimated 7–14 business days, depending on destination and customs clearance.
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Delays may occur due to customs inspections, adverse weather conditions, or courier disruptions.
5. Shipping Fees
Shipping charges are calculated at checkout based on destination and package weight.
Free shipping may be offered on selected promotions or for orders above a specified value.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
We are not responsible for delays caused by customs authorities.
7. Packaging & Security
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Every gemstone and jewelry item is securely packaged in a protective case and an outer box.
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Shipments include authenticity certificates (where applicable) and invoices.
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All packages require a signature upon delivery to ensure safe receipt.
8. Undeliverable Packages
If a package is returned due to incorrect address, refusal of delivery, or failure to pay duties/taxes, the customer will be responsible for reshipping costs.
10. Contact Us
If you have questions about shipping, tracking, or special delivery requests, please contact us:
Ceylon Luxe Sapphire
Email: sales@ceylonluxesapphires.com
Phone: +1 (628) 288-5200